Any questions?
Frequently asked questions
Subscription, switching supplier, contract and billing: the answer first, the detail after.
What does Eneffic offer professionals?
Eneffic is an electricity and energy solutions supplier (charging points, solar, audit) for professionals, businesses and public bodies. You have a single point of contact who answers your requests.
How do I subscribe to an electricity offer?
Request your price with your delivery point number (PDL, the 14 digits on your meter), then subscribe to the plan you choose. We handle the supplier switch, which takes place within 24 h.
Which customers can you supply?
We supply professionals (sole traders, craftspeople, shopkeepers, very small businesses), businesses (SMEs, mid-caps, multi-site) and public bodies. As public bodies buy through public procurement, we respond to their consultations and tenders as a supplier.
Who do I contact about my consumption or invoices?
Contact your Eneffic adviser. Your consumption, contracts and invoices are also available at any time in e-clair, your client area, where you submit and follow your requests.
How long is a contract?
It depends on the offer chosen: the no-commitment offer has no minimum term, fixed-price and indexed offers run for the term stated in your contract.
How do I cancel my contract?
The cancellation terms are stated in your contract and depend on the offer chosen (no commitment or fixed term). For any request, contact our customer service.
